How do you assess the condition of the product?

    Our employees grade the physical condition and perform a functionality check. At a minimum, in order for us to accept a device, it must turn on and function as a user would normally expect. Power supplies are often required and a battery powered device must run on its own battery. We assign a condition grade based upon our inspection:

Condition Grades:
A Grade. The device is fully functional with no technical problems and has no scratches, dents, or dings. Shows signs of normal use.
B Grade. The device is fully functional with no technical problems and only a few scratches due to normal use. If the device has a screen, there are no scratches or burned-out pixels. Light physical damage and fully functional.
C Grade. The device is fully functional with no technical problems and only moderate scratches / dings due to normal use. If the device has a screen, there are light scratches or no burned-out pixels. Light physical damage and fully functional.
BROKEN. Significant physical damage or does not function properly. Including cracked screens, Batteries that wont hold a charge, ect.
No value phones. There is an issue with the device so that the device is not eligible for trade-in, including but not limited to the following:

• It has been recalled or withdrawn from sale;

• It has water damage or damage from other fluids;

• It shows indications of a serial number modification or tampering;

• It has insect/rodent infestation/damage;

• A password has not been cleared;

• The device is still attached to an active account;

• The "Find My Device" function has not been disabled.

RECYCLE. Eligible device does not have any monetary value but will be collected and sent to a recycling partner that complies with the highest industry standards regarding the reuse, refurbishment or recycling of products as well as waste disposal generated from the recycling process.
If the device is not accepted for trade-in, we can responsibly recycle it.
Important note:
For Apple iPhone, iPad and iPod touch devices that use iOS 7 and above, you must disable the "Find My iPhone/iPad/iPod" function before the start of the trade-in transaction.
How to Turn Off "Find My iPhone/iPad/iPod":

• Tap on your "Settings" icon and go to the "iCloud" section.

• If "Find My iPhone" is turned on, tap the slider to turn it off.

• Enter your Apple ID password and tap "Turn Off."

• Verify that "Find My iPhone" has been turned off.

For Android 5.0 or newer, you must reset device to factory settings before the start of the trade-in transaction.

• Make sure the device is connected to the Internet or to the mobile network.

• Open the Google Settings menu.

• Under "Personal," touch "Backup and reset." You may need to enter your pattern, PIN, or password.

• Under "Personal Data," touch "Factory data reset."

• Read the information on the screen and touch "Reset phone."

• If the screen is locked, you will need to enter your pattern, PIN, or password.

• When prompted, touch "Erase everything" to erase all data from your device's internal storage.

• When the device has finished erasing, select the option to reboot your device.

How do I trade in my device?

    Once you create an account and agree to the price after answering a few questions, we will send a prepaid shipping label for you to send us your device.  Make sure the package is packaged well and the device is secure so damage will not happen in transit.

    We also have partner locations that can test your device and get you paid instantly.  To find a location near you please check here.

What if I feel I should receive more for my device? Will there be room for negotiations?        

     No. While we welcome and value feedback from our customers, our trade-in values are fixed at the time of our evaluation based on the type of product traded in, its market value, and its condition.

If I trade in my device online, what happens if Good Call's evaluation does not match my evaluation?

    You will receive an e-mail explaining why a different value was assigned. You have the choice of accepting the updated quote, or having the item returned to you at your cost.

What if I send my item in, but want it back?

    If the transaction is not yet completed, the verified value differs from the quoted value, and a payment has not yet been issued, the item can be returned if you pay the shipping costs.

What is the difference between trading in online, and trading in one of your partner locations?

    Trading in at parter store locations allows you to instantly get payment once your trade-in has been accepted on-site. If you choose to ship us your items, we'll cover the cost. We'll then e-mail you an evaluation within seven to nine days of receipt of your item if we accept your item for trade-in. You will then have the opportunity to accept the evaluation or decline the evaluation. Then we will pay via WeChat pay, once everything is accepted.